Effective Date: February 15, 2024
Last Updated: September 10, 2024
Biashara Books ("we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, products, and services, including Biashara Books Point of Sale software and all related modules.
By using our services, you agree to the terms of this Privacy Policy.
We collect both personal and business information to provide you with the best possible experience. This includes:
Personal Identification Information: Full name, email address, phone number, billing information, and physical address.
Business Data: Business name, tax details (e.g., PIN, VAT registration), inventory records, sales and purchase data, customer and supplier information.
Usage Data: IP address, browser type, operating system, device type, access times, and pages viewed.
Financial Information: Payment details (M-Pesa, Pesapal, bank transfer records), subscription plan details, and transactional data.
Other Information: Feedback, queries, and correspondence you provide when contacting our support team.
We process your data to:
Deliver and manage your access to Biashara Books services.
Generate reports such as sales reports, tax reports, stock reports, and financial statements.
Process transactions, subscriptions, and payments.
Customize your user experience and provide support.
Send important service communications (e.g., feature updates, security notices).
Improve our platform, including system upgrades and user experience enhancements.
Comply with regulatory or legal obligations (e.g., KRA compliance).
We collect and process your personal data based on:
Contractual necessity: To fulfill our obligations under our service agreement with you.
Legitimate interest: To improve our services and ensure the security and integrity of our systems.
Legal obligation: To comply with legal or regulatory requirements.
Consent: Where applicable, we will seek your consent (e.g., for marketing purposes).
We do not sell your personal data. However, we may share your data with:
Service providers: Such as payment processors (e.g., Pesapal, M-Pesa), cloud hosting providers, and IT support teams.
Regulatory authorities: Where required by law (e.g., Kenya Revenue Authority).
Business partners: Only where necessary to provide integrated services or features.
Legal entities: If required by court order, subpoena, or to enforce our Terms of Service.
We implement technical and organizational security measures to protect your data, including:
Secure socket layer (SSL) encryption for all sensitive data.
Role-based access control within the platform.
Regular system audits and vulnerability assessments.
Data backups and secure storage on trusted servers.
Despite our efforts, no system is entirely foolproof. You are responsible for maintaining the confidentiality of your account credentials.
We retain your data for as long as necessary to provide our services or as required by law. Generally, we retain:
Transactional and accounting data: For a minimum of 7 years, in line with Kenyan tax regulations.
User accounts: Until the account is closed, or after an extended period of inactivity.
Backup records: In accordance with our internal backup and disaster recovery policies.
You may request data deletion, but certain data may be retained if required by law.
Subject to applicable law, you have the following rights regarding your personal data:
The right to access, review, and correct your personal information.
The right to request deletion of your data (subject to legal retention obligations).
The right to object to or restrict the processing of your data.
The right to withdraw consent (where applicable).
The right to data portability.
To exercise any of these rights, contact us at support@biasharabooks.co.ke.
We use cookies and similar technologies to:
Maintain session information.
Analyze usage patterns and improve functionality.
Customize your experience (e.g., remembering login credentials).
You may disable cookies through your browser settings, but this may limit certain features of the platform.
Our platform may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for the privacy practices or content of such third parties. We encourage you to review their privacy policies before interacting with them.
While our primary operations and servers are based in Kenya, your data may be processed in other jurisdictions where our service providers operate. We ensure that all transfers comply with applicable data protection laws.
We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. We will notify you of significant updates via email or platform notifications.
If you have questions or concerns about this Privacy Policy or how we handle your data, contact:
Biashara Books
Mwembe Tayari, Mombasa, Kenya
Phone: +254 792 430 508
Email: support@biasharabooks.co.ke
Website: https://biasharabooks.co.ke
